Furnished Quarters Hires Director of Guest Services in New York
- Aug 19, 2024
(New York, NY) August 19, 2024 – Furnished Quarters, the largest independently owned and operated provider of global temporary housing is pleased to introduce Robert Naeder as its new Director of Guest Services in New York.
A Staten Island native with 7 years of experience in both front of house and back of house in the New York hospitality industry, Robert will lead the company’s Guest Services department to enhance the overall Furnished Quarters guest experience. Joining Furnished Quarters from his previous role as Senior Manager for Mint House at 70 Pine, Robert and his team achieved an impressive #1 ranking in New York City by TripAdvisor—and ranked in the top 10% of all hospitality organizations worldwide.
Now, as Director of Guest Services at Furnished Quarters, Robert will spearhead a range of vital responsibilities, including overseeing guest request completion and communication, providing quick and creative solutions to address guests’ concerns, and ensuring seamless operational processes are implemented.
When asked about his specific vision for the Guest Services Team, Robert put people at the forefront.
“When it comes down to it, Guest Services is about people. I want to deliver that personable approach to each and every guest interaction, empathizing with each guest’s needs for a humanized experience. It’s about treating people the way we’d want to be treated and putting ourselves in their shoes. When our guests have a great experience, I have a great experience. When it’s less than excellent, I feel disappointed too—and I want to make things right. By ensuring our entire Guest Services department delivers the highest quality hospitality, empathy and understanding, I know we can push our service excellence to new heights.”
Outside of work, Robert is a true-blue New York sports fan, sticking by his hometown New York Jets and Mets—for better or for worse. Robert also enjoys an active lifestyle alongside his dog Stella; whether it’s enjoying the beach, biking around the city, or gaining a competitive edge at his local Pickleball league.
About Furnished Quarters
Furnished Quarters is the largest independently owned and operated supplier of global temporary housing, offering over 100,000 fully furnished apartments in more than 800 cities around the world. The company, established in 1998 in New York City by brothers Steven and Gary Brown, currently serves more than 5,500 clients, ranging from top Fortune 500 corporations to small businesses. To learn more about Furnished Quarters, visit www.furnishedquarters.com.